Choosing the right technology partner is one of the highest-leverage decisions a business leader can make. Here is how to evaluate potential partners effectively.
Technical Depth vs. Breadth
Ask specific technical questions about their approach to your particular challenge. A strong partner will discuss trade-offs, alternatives they considered, and why they recommend a specific approach. Vague answers about using the latest technology are a red flag.
Process and Communication
Understand how the partner manages projects and communicates progress. Look for structured processes with regular check-ins, transparent progress tracking, and clear escalation paths when issues arise.
Portfolio Relevance
Review work that is similar in scope and complexity to your project. Industry-specific experience is less important than experience with similar technical challenges and organizational dynamics.
Team Continuity
Ask who will actually work on your project. The people in the sales meeting should overlap significantly with the people doing the work. High turnover during a project is a serious risk.
Post-Launch Support
Understand the partner's approach to maintenance, support, and knowledge transfer. The best partners plan for your eventual independence, not your perpetual dependence.
References and Reputation
Speak with past clients about their experience, particularly regarding how the partner handled unexpected challenges. Every project hits obstacles. What matters is how they were navigated.