E-Commerce Customer Support AI

Challenge

Support volume tripled after a successful product launch, overwhelming the 4-person support team. Average response time reached 36 hours, and the team was working overtime to keep up.

Solution

We deployed an AI-powered support system with intelligent ticket classification, automated responses for common inquiries, and a knowledge base that learns from resolved tickets. Complex issues are seamlessly escalated to human agents with full context.

Results

Technology Stack